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Your EPIC CX Platform

Easy • Personalised • Intuitive • Contextual

Leveraging sentiment analysis with real-time customer engagement: The power of AID

he contact centre landscape is undergoing a profound transformation. Traditional metrics of success – once defined by the volume of calls handled or the speed of resolution – are rapidly giving way to a more nuanced understanding of what truly drives customer...

From Surviving to Thriving with Cindy Van Wyk: Project 10, the Impact of Early Cancer Detection, and Building Community Support in South Africa

Breast cancer remains one of the most prevalent cancers affecting women worldwide, and South Africa is no exception. According to the National Cancer Registry, breast cancer is the most common cancer among South African women, with one in 26 women being diagnosed...

Smartz Solutions and Vox Partner to Revolutionise Customer Engagement in South Africa

Smartz Solutions is excited to announce a strategic partnership with Vox, a leading communications provider in South Africa. This collaboration aims to enhance customer engagement solutions across South Africa. By leveraging Smartz Solutions' innovative platform, Vox...

Smartz Solutions replaces legacy contact centre application at Ticketpro to remove operational inefficiencies and boost customer experiences

Ticketpro, is a proud member of the Blue Label Telecoms group of companies, that specialises in ticketing solutions, access control and cashless systems for promoters, event holders, venues and fans. Ticketpro sell tickets conveniently and securely online and in more...

Smartz Solutions achieves Payment Card Industry Data Security Standard (PCI DSS) Certification

Smartz Solutions is thrilled to announce its recent achievement in obtaining the Payment Card Industry Data Security Standard (PCI DSS) certification. This milestone represents a significant step forward in our commitment to ensuring the highest standards of security...

uKuvela Group Partners with Smartz Solutions to Transform Customer Experience in Africa

Smartz Solutions and uKuvela Group are committed to empowering customers to achieve world-class customer service at prices suited to the African market. Known for its best-in-class, cloud-agnostic, and AI-powered platform, Smartz Solutions offers a modular approach to contact centre solutions. Its ability to function on-premise, in the cloud, or a hybrid model, along with its intuitive AI and analytics, make it a standout choice for enterprises looking to enhance customer engagement.

The Engaged Customer: What Does It Look Like and How Can You Maintain Engaged Customers?

An engaged customer is not merely a satisfied one; they are invested, connected, and actively involved with a brand. Engaged customers often lead to increased loyalty, more significant profits, and positive word-of-mouth advertising. Understanding what an engaged...

Get Smart, Get Smartz

More than just a CCaas Platform

86% of companies with “significantly above
average” customer experiences perform better
financially than their competitors.

With Smartz Solutions,

You have the power to create, manage and replicate great experiences for your customers and teams.

Find out how leading companies use Smartz Solutions to improve profitability and productivity.

CREATE YOUR TOTAL EXPERIENCE NOW

75%

of customers desire a
consistent experience,
regardless of how they
engage a company (through
social media, in person, by
phone, etc.).

67%

of customers report a
terrible customer experience
as the reason for switching
businesses.

33%

of customers are most
frustrated by having to wait
on hold, and 33% are most
frustrated by having to
repeat themselves to
multiple support reps.

A great experience doesn’t need buzz words and grand statements, it needs simple effectiveness. That’s where we come in. We bring you a simplified solution for great experiences by connecting people to people through industry-leading technology.

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Learn what Smartz Solutions
can do for you.

In the modern working world, you do not need to spend millions of dollars on multiple platforms and applications only to offer your teams and customers mediocre experiences.

You need one solution on one integrated platform to provide exceptional experiences.

Smartz Solutions is a cloud-based omnichannel communications platform.

Our competitive advantage is how we bring together back office, communications and employee engagement under one fully integrated stack.

A CCaaS platform

A complete integrated voice and
omnichannel platform
•
A single “pane of glass” for interactions
•
Complete customer journey
•
Customer surveys
•
Real-time link to NPS, CSAT & CES
dashboards
•
Real-time sentiment analysis
•
Gamification
•
And more…

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Increase sales and
customer loyalty on a
single platform.

An employee
engagement platform

Complete employee journey
•
E-learning and quality assessment
(multitiered)
•
Asset management
•
Compliance and adherence
•
Time and attendance
•
Employee surveys
•
Recruitment
•
Organogram – Hierarchy structure
•
And more…

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Create motivated, inspired,
productive teams who build
brand loyalty.

A reporting and
analytics platform

Real-time BI dashboards
•
Intuitive and allows for caching
•
Drill down & link to every interaction/
conversation
•
Build on insights for a deeper understanding
of any business case
•
Measure, analyze and improve your CX and
EX with both Smartz Commz and Smartz
Engage reports and dashboards
•
Comprehensive historical reporting
•
And more…

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Make business-critical decisions faster
based on real-time reporting with the
data you need.

Best of Breed Architecture

•
Cloud/Telco Agnostic

Smartz Solutions offers sophisticated containerization, offering every client their own unique environment. Use your own private cloud or migrate to the cloud when you are ready. We offer you the ability to be hosted in Azure/AWS/Google/Private hosted infrastructure. With the power to deploy and upgrade within minutes, you can get started today.