86% of companies with “significantly above
average” customer experiences perform better
financially than their competitors.
With Smartz Solutions,
You have the power to create, manage and replicate great experiences for your customers and teams.
Find out how leading companies use Smartz Solutions to improve profitability and productivity.
of customers desire a
regardless of how they
engage a company (through
social media, in person, by
of customers report a
terrible customer experience
as the reason for switching
of customers are most
frustrated by having to wait
on hold, and 33% are most
frustrated by having to
repeat themselves to
multiple support reps.
A great experience doesn’t need buzz words and grand statements, it needs simple effectiveness. That’s where we come in. We bring you a simplified solution for great experiences by connecting people to people through industry-leading technology.
Learn what Smartz Solutions
can do for you.
In the modern working world, you do not need to spend millions of dollars on multiple platforms and applications only to offer your teams and customers mediocre experiences.
You need one solution on one integrated platform to provide exceptional experiences.
Smartz Solutions is a cloud-based omnichannel communications platform.
Our competitive advantage is how we bring together back office, communications and employee engagement under one fully integrated stack.
A CCaaS platform
A complete integrated voice and
A single “pane of glass” for interactions
Complete customer journey
Real-time link to NPS, CSAT & CES
Real-time sentiment analysis
Increase sales and
customer loyalty on a
Complete employee journey
E-learning and quality assessment
Compliance and adherence
Time and attendance
Organogram – Hierarchy structure
Create motivated, inspired,
productive teams who build
A reporting and
Real-time BI dashboards
Intuitive and allows for caching
Drill down & link to every interaction/
Build on insights for a deeper understanding
of any business case
Measure, analyze and improve your CX and
EX with both Smartz Commz and Smartz
Engage reports and dashboards
Comprehensive historical reporting
Make business-critical decisions faster
based on real-time reporting with the
data you need.
Best of Breed Architecture
Smartz Solutions offers sophisticated containerization, offering every client their own unique environment. Use your own private cloud or migrate to the cloud when you are ready. We offer you the ability to be hosted in Azure/AWS/Google/Private hosted infrastructure. With the power to deploy and upgrade within minutes, you can get started today.
Join other leading global companies
who are putting experience in the driver’s seat
“Using Commz, we have seen a 63% increase in customer experiences”
“Our teams have never been this engaged before! Thanks
to the Smartz’s gamification features, our teams are productive and motivated!”
“Smartz has helped us intervene in calls before they turn negative using their sentiment analysis software – it’s been a game changer!”
Start your omnichannel
Give your employees the
experience they deserve
Become a partner:
Join our growing global partner program.
New to Smartz Solutions?
The Smartz Solutions suite of products