Your EPIC CX Platform

Easy • Personalised • Intuitive • Contextual

Smartz-solutions

Get Smart, Get Smartz

86% of companies with “significantly above
average” customer experiences perform better
financially than their competitors.

With Smartz Solutions,

You have the power to create, manage and replicate great experiences for your customers and teams.

Find out how leading companies use Smartz Solutions to improve profitability and productivity.

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75%

of customers desire a
consistent experience,
regardless of how they
engage a company (through
social media, in person, by
phone, etc.).

67%

of customers report a
terrible customer experience
as the reason for switching
businesses.

33%

of customers are most
frustrated by having to wait
on hold, and 33% are most
frustrated by having to
repeat themselves to
multiple support reps.

A great experience doesn’t need buzz words and grand statements, it needs simple effectiveness. That’s where we come in. We bring you a simplified solution for great experiences by connecting people to people through industry-leading technology.

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Learn what Smartz Solutions
can do for you.

In the modern working world, you do not need to spend millions of dollars on multiple platforms and applications only to offer your teams and customers mediocre experiences.

You need one solution on one integrated platform to provide exceptional experiences.

Smartz Solutions is a cloud-based omnichannel communications platform.

Our competitive advantage is how we bring together back office, communications and employee engagement under one fully integrated stack.

A CCaaS platform

A complete integrated voice and
omnichannel platform
•
A single “pane of glass” for interactions
•
Complete customer journey
•
Customer surveys
•
Real-time link to NPS, CSAT & CES
dashboards
•
Real-time sentiment analysis
•
Gamification
•
And more…

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An employee
engagement platform

An employee engagement platform
•
omplete employee journey
•
E-learning and quality assessment
(multitiered)
•
Asset management
•
Compliance and adherence
•
Time and attendance
•
Employee surveys
•
Recruitment
•
Organogram – Hierarchy structure
•
And more…

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A reporting and
analytics platform

Real-time BI dashboards
•
Intuitive and allows for caching
•
Drill down & link to every interaction/
conversation
•
Build on insights for a deeper understanding
of any business case
•
Measure, analyze and improve your CX and
EX with both Smartz Commz and Smartz
Engage reports and dashboards
•
Comprehensive historical reporting
•
And more…

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Increase sales and customer loyalty on a single platform.

Create motivated, inspired, productive teams who build brand loyalty.

Make business-critical decisions faster
based on real-time reporting with the
data you need.

Best of Breed Architecture
•
Cloud/Telco Agnostic

Smartz Solutions offers sophisticated containerization, offering every client their own unique environment. Use your own private cloud or migrate to the cloud when you are ready. We offer you the ability to be hosted in Azure/AWS/Google/Private hosted infrastructure. With the power to deploy and upgrade within minutes, you can get started today.