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How a Leading ISP Revamped Its Contact Centre

by Smartz Solutions | Case Study

Our customer provides a comprehensive range of innovative data, communications, and collaboration solutions designed to connect South Africans to the world and, importantly, to each other. The company leverages cutting-edge technology to...

PRIMARY RESEARCH: The Inner Circle Guide to South African Contact Centres.

by Smartz Solutions | Case Study

Smartz Solutions is proud to be a primary sponsor of this first ever, focused research, into the South African contact centre industry.

Building a Global Fraud Prevention Network for Fuel Retailers

by Smartz Solutions | Case Study

Smartz Solutions has been privileged to partner with a global leader in retail fuel and mobility - a company at the forefront
of innovation in transaction security and fraud prevention...

Household Goods Retailer – Transforming Customer Engagement with Smartz Solutions

by Smartz Solutions | Case Study

A leading household furniture and appliance retailer serving the middle to lower-income market across South Africa, Botswana, and Namibia, operates through two core segments...

870,000 WhatsApp Interactions and 150,000 Calls in 48 hours: How Smartz Solutions Managed South Africa’s National Power Utility’s Communication Surge

by Smartz Solutions | Case Study

The National Power Utility, the leading electricity provider in South Africa, faced a critical need for a scalable, stable, and rapid-response communication solution to manage a critical, time dependent technology upgrade with their customers...

Leveraging Voice Biometrics for Enhanced Security and Seamless Customer Experience: The Smartz Solutions Approach

September 11, 2024 The demand for secure and efficient customer interactions has never been higher. As businesses strive to offer...

Smartz Solutions, Merchants announce strategic partnership to power end-to-end CX success in SA

Issued by Smartz Solutions Johannesburg, 18 Jun 2025 Smartz Solutions, which positions itself as a leader in cloud-based omnichannel...

Agent retention starts here: Building contact centres agents want to work in

Employee turnover has long been a significant challenge. High attrition rates cost businesses not only in recruitment and training...

Why is workforce management important?

by Smartz Solutions | Blog Posts | 0 comments You know when things are working and when they aren’t. In a contact center, you can see...

What you need to know about Total Experience

by Smartz Solutions | Blog Posts | 0 comments In recent years we’ve seen the rise of customer experience. We have also seen the...

Smartz Solutions and Vox Partner to Revolutionise Customer Engagement in South Africa

by Smartz Solutions | Blog Posts , Press Releases | 0 comments Smartz Solutions is excited to announce a strategic partnership with...

Smartz Solutions achieves Payment Card Industry Data Security Standard (PCI DSS) Certification

by Smartz Solutions | Blog Posts , Press Releases | 0 comments Smartz Solutions is thrilled to announce its recent achievement in...

uKuvela Group Partners with Smartz Solutions to Transform Customer Experience in Africa

by Smartz Solutions | Blog Posts , Press Releases | 0 comments Johannesburg, South Africa, 14 December 2023 – uKuvela Group is proud to...

The Engaged Customer: What Does It Look Like and How Can You Maintain Engaged Customers?

by Smartz Solutions | Blog Posts | 0 comments An engaged customer is not merely a satisfied one; they are invested, connected, and...

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NEWS

How a Leading ISP Revamped Its Contact Centre

PRIMARY RESEARCH: The Inner Circle Guide to South African Contact Centres.

Building a Global Fraud Prevention Network for Fuel Retailers

Household Goods Retailer – Transforming Customer Engagement with Smartz Solutions

870,000 WhatsApp Interactions and 150,000 Calls in 48 hours: How Smartz Solutions Managed South Africa’s National Power Utility’s Communication Surge

Leveraging Voice Biometrics for Enhanced Security and Seamless Customer Experience: The Smartz Solutions Approach

Smartz Solutions, Merchants announce strategic partnership to power end-to-end CX success in SA

Agent retention starts here: Building contact centres agents want to work in

Why is workforce management important?

What you need to know about Total Experience

Smartz Solutions and Vox Partner to Revolutionise Customer Engagement in South Africa

Smartz Solutions achieves Payment Card Industry Data Security Standard (PCI DSS) Certification

uKuvela Group Partners with Smartz Solutions to Transform Customer Experience in Africa

The Engaged Customer: What Does It Look Like and How Can You Maintain Engaged Customers?

Blog Posts

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New to Smartz Solutions?

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