Case Studies
Smartz Solutions replaces legacy contact centre application at Ticketpro to remove operational inefficiencies and boost customer experiences
Ticketpro, is a proud member of the Blue Label Telecoms group of companies, that specialises in ticketing solutions, access control and cashless systems for promoters, event holders, venues and fans. Ticketpro sell tickets conveniently and securely online and in more...
How The Right Omnichannel Solution Will Increase Sales, Improve The Customer Experience And Keep You Competitive: Customer Success With CNW
Cellular telecommunications has been one of the world’s most competitive markets since it became commercially available in the 1980s. Fast forward to a post-pandemic world, customer loyalty is at an all-time low, employee engagement is taking a hit, and demand is...
Blog Posts
Glossary of AI Terms: Your Quick Guide to Understanding the Basics
Glossary of AI Terms: Your Quick Guide to Understanding the Basics Artificial Intelligence (AI) is revolutionising industries, but the sheer volume of terminology surrounding it can make it daunting for newcomers and even seasoned professionals. From buzzwords to...
![[WHITE PAPER] Transforming Contact Centres](https://smartz-solutions.com/wp-content/uploads/2024/10/Screenshot-2024-10-23-at-12.47.23-e1729680816402-400x250.png)
[WHITE PAPER] Transforming Contact Centres
The Smartz Solutions Approach to Innovation, Flexibility, and Cost Efficient Contact centres are under immense pressure to meet modern customer expectations. The demand for personalised, seamless interactions across multiple channels, coupled with the growing need for...
Leveraging sentiment analysis with real-time customer engagement: The power of AID
he contact centre landscape is undergoing a profound transformation. Traditional metrics of success – once defined by the volume of calls handled or the speed of resolution – are rapidly giving way to a more nuanced understanding of what truly drives customer...
From Surviving to Thriving with Cindy Van Wyk: Project 10, the Impact of Early Cancer Detection, and Building Community Support in South Africa
Breast cancer remains one of the most prevalent cancers affecting women worldwide, and South Africa is no exception. According to the National Cancer Registry, breast cancer is the most common cancer among South African women, with one in 26 women being diagnosed...
Smartz Solutions and Vox Partner to Revolutionise Customer Engagement in South Africa
Smartz Solutions is excited to announce a strategic partnership with Vox, a leading communications provider in South Africa. This collaboration aims to enhance customer engagement solutions across South Africa. By leveraging Smartz Solutions' innovative platform, Vox...
Smartz Solutions replaces legacy contact centre application at Ticketpro to remove operational inefficiencies and boost customer experiences
Ticketpro, is a proud member of the Blue Label Telecoms group of companies, that specialises in ticketing solutions, access control and cashless systems for promoters, event holders, venues and fans. Ticketpro sell tickets conveniently and securely online and in more...
