Modern businesses must use technologies that support the remote, virtual and mobile workers while supporting the buying patterns of their customers. Total experience extends beyond
perfecting the customer experience. It takes into account the employee and user experience and
how this impacts the journeys your business offers.

With decades of experience and knowledge of the relationship between the employee and customer experience, Smartz Solutions maps these journeys to give businesses the power of managing total experience.

Smartz Solutions is a cloud-based omnichannel communications platform. Our competitive advantage is how we bring together back office, communications and employee engagement under one fully integrated stack.

A CCaaS platform

A complete integrated voice and
omnichannel platform

A single “pane of glass” for interactions

Complete customer journey

Customer surveys

Real-time link to NPS, CSAT & CES

Real-time sentiment analysis


And more…

Increase sales and
customer loyalty on a
single platform.

An employee
engagement platform

Complete employee journey

E-learning and quality assessment

Asset management

Compliance and adherence

Time and attendance

Employee surveys


Organogram – Hierarchy structure

And more…

Create motivated, inspired,
productive teams who build
brand loyalty.

A reporting and
analytics platform

Real-time BI dashboards

Intuitive and allows for caching

Drill down & link to every interaction/

Build on insights for a deeper understanding
of any business case

Measure, analyze and improve your CX and
EX with both Smartz Commz and Smartz
Engage reports and dashboards

Comprehensive historical reporting

And more…

Make business-critical decisions faster
based on real-time reporting with the
data you need.

Start your omnichannel
journey today 

Give your employees the
experience they deserve

Become a partner:
Join our growing global partner program.

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