Modern businesses must use technologies that support the remote, virtual and mobile workers while supporting the buying patterns of their customers. Total experience extends beyond
perfecting the customer experience. It takes into account the employee and user experience and
how this impacts the journeys your business offers.
With decades of experience and knowledge of the relationship between the employee and customer experience, Smartz Solutions maps these journeys to give businesses the power of managing total experience.
Smartz Solutions is a cloud-based omnichannel communications platform. Our competitive advantage is how we bring together back office, communications and employee engagement under one fully integrated stack.
A CCaaS platform
A complete integrated voice and
A single “pane of glass” for interactions
Complete customer journey
Real-time link to NPS, CSAT & CES
Real-time sentiment analysis
Increase sales and
customer loyalty on a
Complete employee journey
E-learning and quality assessment
Compliance and adherence
Time and attendance
Organogram – Hierarchy structure
Create motivated, inspired,
productive teams who build
A reporting and
Real-time BI dashboards
Intuitive and allows for caching
Drill down & link to every interaction/
Build on insights for a deeper understanding
of any business case
Measure, analyze and improve your CX and
EX with both Smartz Commz and Smartz
Engage reports and dashboards
Comprehensive historical reporting
Make business-critical decisions faster
based on real-time reporting with the
data you need.
Start your omnichannel
Give your employees the
experience they deserve
Become a partner:
Join our growing global partner program.
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