Why Smartz | Smartz- Solutions

Modern businesses must use technologies that support the remote, virtual and mobile workers while supporting the buying patterns of their customers. Total experience extends beyond
perfecting the customer experience. It takes into account the employee and user experience and
how this impacts the journeys your business offers.

With decades of experience and knowledge of the relationship between the employee and customer experience, Smartz Solutions maps these journeys to give businesses the power of managing total experience.

Smartz Solutions is a cloud-based omnichannel communications platform. Our competitive advantage is how we bring together back office, communications and employee engagement under one fully integrated stack.

A CCaaS platform

A complete integrated voice and
omnichannel platform
•
A single “pane of glass” for interactions
•
Complete customer journey
•
Customer surveys
•
Real-time link to NPS, CSAT & CES
dashboards
•
Real-time sentiment analysis
•
Gamification
•
And more…

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Increase sales and
customer loyalty on a
single platform.

An employee
engagement platform

An employee engagement platform
•
omplete employee journey
•
E-learning and quality assessment
(multitiered)
•
Asset management
•
Compliance and adherence
•
Time and attendance
•
Employee surveys
•
Recruitment
•
Organogram – Hierarchy structure
•
And more…

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Create motivated, inspired,
productive teams who build
brand loyalty.

A reporting and
analytics platform

Real-time BI dashboards
•
Intuitive and allows for caching
•
Drill down & link to every interaction/
conversation
•
Build on insights for a deeper understanding
of any business case
•
Measure, analyze and improve your CX and
EX with both Smartz Commz and Smartz
Engage reports and dashboards
•
Comprehensive historical reporting
•
And more…