News

PRIMARY RESEARCH: The Inner Circle Guide to South African Contact Centres.

by Smartz Solutions | Case Study

Smartz Solutions is proud to be a primary sponsor of this first ever, focused research, into the South African contact centre industry.

Building a Global Fraud Prevention Network for Fuel Retailers

by Smartz Solutions | Case Study

Smartz Solutions has been privileged to partner with a global leader in retail fuel and mobility - a company at the forefront
of innovation in transaction security and fraud prevention...

Household Goods Retailer – Transforming Customer Engagement with Smartz Solutions

by Smartz Solutions | Case Study

A leading household furniture and appliance retailer serving the middle to lower-income market across South Africa, Botswana, and Namibia, operates through two core segments...

Leveraging Voice Biometrics for Enhanced Security and Seamless Customer Experience: The Smartz Solutions Approach

September 11, 2024 The demand for secure and efficient customer interactions has never been higher. As businesses strive to offer...

Smartz Solutions, Merchants announce strategic partnership to power end-to-end CX success in SA

Issued by Smartz Solutions Johannesburg, 18 Jun 2025 Smartz Solutions, which positions itself as a leader in cloud-based omnichannel...

Agent retention starts here: Building contact centres agents want to work in

Employee turnover has long been a significant challenge. High attrition rates cost businesses not only in recruitment and training...

Why is workforce management important?

by Smartz Solutions | Blog Posts | 0 comments You know when things are working and when they aren’t. In a contact center, you can see...

What you need to know about Total Experience

by Smartz Solutions | Blog Posts | 0 comments In recent years we’ve seen the rise of customer experience. We have also seen the...

Smartz Solutions and Vox Partner to Revolutionise Customer Engagement in South Africa

by Smartz Solutions | Blog Posts , Press Releases | 0 comments Smartz Solutions is excited to announce a strategic partnership with...

Smartz Solutions achieves Payment Card Industry Data Security Standard (PCI DSS) Certification

by Smartz Solutions | Blog Posts , Press Releases | 0 comments Smartz Solutions is thrilled to announce its recent achievement in...

uKuvela Group Partners with Smartz Solutions to Transform Customer Experience in Africa

by Smartz Solutions | Blog Posts , Press Releases | 0 comments Johannesburg, South Africa, 14 December 2023 – uKuvela Group is proud to...

The Engaged Customer: What Does It Look Like and How Can You Maintain Engaged Customers?

by Smartz Solutions | Blog Posts | 0 comments An engaged customer is not merely a satisfied one; they are invested, connected, and...

Smartz Solutions launches Voice Biometrics Platform at scale to cost-effectively, combat increasing fraudulent activities globally

by Smartz Solutions | Blog Posts , Press Releases | 0 comments Johannesburg, South Africa 07 July 2023 – Smartz Solutions, a global...

The Imperative of Real-Time Sentiment Analysis in Call Center Conversations

by Smartz Solutions | Blog Posts | 0 comments Real-time sentiment analysis has emerged as a crucial tool in the toolkit of progressive...

Key Challenges Faced by Call Center Managers with Their Teams

by Smartz Solutions | Blog Posts | 0 comments Running a successful call center involves juggling multiple components, from ensuring...

The Major Pain Points Customers Encounter with Contact Centers

by Smartz Solutions | Blog Posts | 0 comments Contact centers play an essential role in delivering customer service and shaping...

Unifying Platforms for Customer and Employee Experience: The Solution for Contact Center Challenges

by Smartz Solutions | Blog Posts | 0 comments Contact centers are the heart of many businesses, representing a crucial touchpoint for...

Sentiment Analysis: A Vital Tool for Contact Centers

by Smartz Solutions | Blog Posts | 0 comments In the rapidly evolving world of customer service, sentiment analysis has emerged as a...

Rethinking Work Surveys: Five Commonly Asked Questions and How to Improve Them

by Smartz Solutions | Blog Posts | 0 comments Workplace surveys are a vital tool for organizations aiming to gain insights into...

How The Right Omnichannel Solution Will Increase Sales, Improve The Customer Experience And Keep You Competitive: Customer Success With CNW

by Smartz Solutions | Case Study | 0 comments Cellular telecommunications has been one of the world’s most competitive markets since it...

Smartz Solutions replaces legacy contact centre application at Ticketpro to remove operational inefficiencies and boost customer experiences

by Smartz Solutions | Blog Posts , Case Study | 0 comments ] Ticketpro, is a proud member of the Blue Label Telecoms group of...

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NEWS

PRIMARY RESEARCH: The Inner Circle Guide to South African Contact Centres.

Building a Global Fraud Prevention Network for Fuel Retailers

Household Goods Retailer – Transforming Customer Engagement with Smartz Solutions

Leveraging Voice Biometrics for Enhanced Security and Seamless Customer Experience: The Smartz Solutions Approach

Smartz Solutions, Merchants announce strategic partnership to power end-to-end CX success in SA

Agent retention starts here: Building contact centres agents want to work in

Why is workforce management important?

What you need to know about Total Experience

Smartz Solutions and Vox Partner to Revolutionise Customer Engagement in South Africa

Smartz Solutions achieves Payment Card Industry Data Security Standard (PCI DSS) Certification

uKuvela Group Partners with Smartz Solutions to Transform Customer Experience in Africa

The Engaged Customer: What Does It Look Like and How Can You Maintain Engaged Customers?

Smartz Solutions launches Voice Biometrics Platform at scale to cost-effectively, combat increasing fraudulent activities globally

The Imperative of Real-Time Sentiment Analysis in Call Center Conversations

Key Challenges Faced by Call Center Managers with Their Teams

The Major Pain Points Customers Encounter with Contact Centers

Unifying Platforms for Customer and Employee Experience: The Solution for Contact Center Challenges

Sentiment Analysis: A Vital Tool for Contact Centers

Rethinking Work Surveys: Five Commonly Asked Questions and How to Improve Them

How The Right Omnichannel Solution Will Increase Sales, Improve The Customer Experience And Keep You Competitive: Customer Success With CNW

Smartz Solutions replaces legacy contact centre application at Ticketpro to remove operational inefficiencies and boost customer experiences

Blog Posts

New to Smartz Solutions?

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New to Smartz Solutions?

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