What is hyperautomation?

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While hyperautomation is not a new concept and has been trending for the past few years, it was the push of the pandemic’s outbreak that increased the demand for everything to be “digital-first”. Hyperautomation has, therefore, become a prioritized operational initiative. 

In its 2021 Tech Trends Prediction report, Gartner included hyperautomation as one of its significant trends for 2021. 

Not sure what hyperautomation means for you in 2021, then read the quick guide below to understand the impact it can have on your business. 

What is Hyperautomation?

Hyperautomation is the extension of legacy business process automation beyond the confines of individual processes. It combines AI tools with RPA and enables automation for virtually any repetitive task executed by business users. It even takes it to the next level and automates the automation – dynamically discovering business processes and creating bots to automate them.

Tools such as Robotic Process Automation (RPA), machine learning (ML), and artificial intelligence (AI), work together to automate complex business processes making hyperautomation a catalyst for real digital transformation.

According to Gartner, RPA enriched by AI and ML is the core enabling technology of hyperautomation. Combining RPA and AI technologies offer the power and flexibility to automate undocumented processes that rely on unstructured data inputs.

Key components of hyperautomation

As mentioned above, several automation technologies make up hyperautomation. These include:

  • Robotic process automation (RPA): leverages technology like software bots to replicate repetitive human tasks. RPA typically works for rule-based tasks, have defined inputs and outputs, are repeatable, and occur often. 
  • Business process management (BPM): one of the most critical components of hyperautomation, it is the foundation on which any successful automation strategy is built, monitored, and advanced. 
  • Artificial intelligence (AI) and/or Machine learning (ML): a method of making computers operate in ways that simulate human intelligence. Organizations use AI to carry out specific tasks without being explicitly programmed to do so. Common examples of AI are virtual assistants like Siri and Alexa and marketing technologies that suggest products you may be interested in based on past behavior. Machine learning is a branch of AI that uses computer algorithms to allow systems to automatically improve over time. 
  • Advanced analytics: Hyperautomation offers organizations powerful analytical tools and capabilities. Hyperautomation overcomes the data limitations of relying on a single automation tool like RPA. While RPA is limited to structured data, hyperautomation technologies can handle both structured and unstructured data. 

Bringing it all together

Hyperautomation provides a direct, fast route to engaging everyone in transforming the business, supported by automating intricate work that relies on knowledge input from various departments and often outside insights. 

Robots aren’t here to take away our jobs, they’re here to give us a promotion.” The case of hyper-automation and automation tools continue to grow. If you have yet to adopt automation within your business, you’re already behind the curve. If you’ve been proactive in adoption, then the only way to stay ahead of the curve is to continue to evaluate your current processes and make sure that the toolstack you are using is working optimally  – Gartner Research Director Manjunath Bhat.

The drive to automate as much as possible as quickly as possible will be a trend that infiltrates most businesses – both big and small. 

Taking the Hyperautomational approach is a game-changing initiative for any business today. The demanding consumer needs quick serviceability, they need a near real-time response based on their ask and want this via their preferred methods of communications. – Henry McCracken, Smartz Solutions CEO, South Africa. 

About Smartz Solutions 

Smartz Solutions specializes in managing customer and employee experiences through our enabling technology. Our success is based on technological foresight and strong business knowledge, enabling us to develop integrated solutions that meet your business needs. 

Our power lies in turning insights into strategies and giving you the power to make effective business decisions. Based on a wealth of knowledge covering multiple industries, we have developed a suite of products that include the entire customer engagement journey offering best-in-class, world-class applications in a single end-to-end CX and EX platform.