Atlanta, Georgia June 17, 2020 – Smartz Solutions, a global CCaaS software development company, announces partnership with Advantage Point Solutions (APS) for North America clients.
Smartz Solutions and APS remain dedicated to enhancing CX and EX journeys. Through this partnership, more clients are offered the opportunity to simplify this experience through the full-stack, best-in-class technology developed by Smartz Solutions.
Mark Zabroske, Chief Executive Officer, Smartz Solutions North America
“We are delighted to welcome the APS organization as a Smartz Solutions partner. Their vast experience and expertise are an invaluable addition to the Smartz Solutions team. With some of the top talents in the industry, our team cannot wait to start working together and begin a new journey in customer engagement in North America!”
Dave Vest, Chief Executive Officer, Advantage Point Solutions
“The Smartz Solution platform is the best cloud-based omni-channel communication platform available today. The ability of our clients to communicate with their customers using exact technology most comfortable to the customers (web, voice, text) and to track the entire customer history and journey seamlessly is unparalleled. Interacting with the customer on their terms, in their style, and with the reps having full knowledge of the relationship is a unique and powerful advantage for the Smartz enterprises”.
About Smartz Solutions
Smartz Solutions specializes in managing customer and employee experiences through our enabling technology. Our success is based on technological foresight and strong business knowledge, enabling us to develop integrated solutions that meet your business needs. Our power lies in turning insights into strategies and giving you the power to make effective business decisions. Based on a wealth of knowledge covering multiple industries, we have developed a suite of products that include the entire customer engagement journey offering best-in-class, world-class applications in a single end-to-end CX and EX platform.
About Advantage Point Solutions
Since 2008, Advantage Point Solutions has helped customer dramatically improve operational efficiency in their Contact Centers, Front Office and Back Office operations. Keeping the client goals foremost in every engagement is the only way we stay competitive against the big system integrators. That focus has kept us growing for over 11 years. We specialize in Robotic Automation and high-performance Contact Center operations. Because successful and sustained improvement efforts are data-driven, APS professionals have core competencies in the leading automation and analytics platforms.
Advantage Point Solutions