Johannesburg, South Africa, 3 September 2020 – Smartz Solutions, a global CCaaS software development company, announces partnership with The Unplugg Group to provide South African clients with best-in-class technology to enhance their customer experience offering.
Smartz Solutions and The Unplugg Group aim to empower clients through the intelligent cloud-based system developed by Smartz Solutions. The partnership focuses on delivering value in a sustainable solution to ensure contact centres can compete in an ever-changing industry.
Sherinda Chakwawa, Business Development Smartz Human Asset Management, Smartz Solutions South Africa
“We are extremely excited about the partnership with The Unplugg Group. Their team of professionals and their aggressive go to market strategies in providing CX technologies within the African Market place falls in line with Smartz Solutions offering, making this a formidable partnership. This will provide clients with the best in world-class CX solution.
Antony Hlungwane Group CEO of The Unplugg Group
“The Smartz Solutions product suite is a system that seeks to bring organisations into a tech-savvy environment. The benefits of such a system are a no brainer as the system enables employees to function regardless of location, through a connected laptop, mobile phone or whatever device that has access to a web browser.”
About Smartz Solutions
Smartz Solutions specialises in managing customer and employee experiences through our enabling technology. Our success is based on technological foresight and strong business knowledge, enabling us to develop integrated solutions that meet your business needs. Our power lies in turning insights into strategies and giving you the power to make effective business decisions. Based on a wealth of knowledge covering multiple industries, we have developed a suite of products that include the entire customer engagement journey offering best-in-class, world-class applications in a single end-to-end CX and EX platform.
About The Unplugg Group
The Unplugg Group was established in 2007 as a software development business and has evolved over time. The Group is made up of the following subsidiaries: Unplugg Software Solutions, Unplugg Consulting, Unplugg KPRM Digital Marketing and Unplugg Human Capital Management (HCM) and 4sight Unplugg.
We work with clients across a wide range of industries to deliver tailored solutions to meet our clients’ needs. Our client engagement approach is geared to assist with crafting clearly defined strategies, roadmaps and implementation approaches for traditional projects and digital transformations. Delivery of solutions is orchestrated through collective industry experience of our team and partners.
The Unplugg Group