Only 1 in 26 customers will tell a business about their negative experience;
according to customer service facts, the rest simply leave.
What if you had the power to stop a bad experience before it ever happened?
With Commz, you’ll finally have the power to create, cultivate and manage great customer experiences on a single platform.
Your true omnichannel solution
Know your customers
Using real-time analysis you can track customer interactions with an AI-driven sentiment engine.
Manage multiple interactions on a single pane and in one platform
Using real-time analysis you can track customer interactions with an AI-driven sentiment engine.
Real-time customer insights
Control your interactions with built-in survey and rating capabilities to stop an experience from turning bad before it has to.
Exceed customer expectations and grow your business
Nearly 70% of customers are irritated when their call is transferred from one department to another.
Give your agents the power of information to offer great customer interactions
81% of customers use online chat or live support for communicating with a company.
Track, manage and engage with customers no matter the channel they use with a single platform
79% of consumers who used online feedback to complain about a poor customer experience were ignored.
With real-time feedback and monitoring, you can reduce the impact of bad experiences.
What Commz can do for you
for brochure download
Start your customer experience journey today
Copyright Smartz Solutions | All Rights Reserved © 2022 | Designed by Valuemark Solutions
