Whether you’re running employee evaluations or customer feedback, an effective survey strategy will ensure you collect the right information to make effective change within your business.  To keep your surveys on track, here are 5 of our tips and tricks for creating...

This era's contact center experience is filled with unprecedented challenges ranging from remote working to increased real-time behaviour analysis, all in an increasingly competitive environment.  Through smart technology, contact centers can hope to achieve...

The contact center landscape is rapidly shifting due to the increased access to innovative technology. Realigning the customer experience as a focal point within businesses has remained a top priority heading into 2021. Indeed, with unified communications (UC) being...

As hackers continue to find innovative ways to exploit vulnerabilities, online security needs a more modular and diverse approach. With the expansion and complexity of devices and processes connected to the internet (IoT) and the increasing number of access points for...

While hyperautomation is not a new concept and has been trending for the past few years, it was the push of the pandemic’s outbreak that increased the demand for everything to be “digital-first”. Hyperautomation has, therefore, become a prioritized operational...

The rise of chatbots in a customer experience environment is an exciting tool to incorporate into your 2021 CX strategy.  Bots and chatbots empower businesses to automate the process of answering repetitive questions for their customers, improving the time to...