
Case Studies

Improving the Customer Experience Journey While Reducing Costs
How do you minimise company costs while increasing customer loyalty and digital engagement? By achieving a true customer-centric approach to communication through a single sign-on Smartz Solutions cloud-based solution - Smartz Communication. When Van De Venter...

How to Enhance Productivity in Your Business
How do you stay relevant in this decade or the next? The answer - creating seamless customer experiences. The root of these experiences lies in the quality your company can offer its clients, but when your costs are high, and your team is unable to perform at an...
Blog Posts
6 best practices for creating effective surveys
Whether you’re running employee evaluations or customer feedback, an effective survey strategy will ensure you collect the right information to make effective change within your business. To keep your surveys on track, here are 5 of our tips and tricks for creating...
3 Management Techniques to Use in Call Centers in 2021
This era's contact center experience is filled with unprecedented challenges ranging from remote working to increased real-time behaviour analysis, all in an increasingly competitive environment. Through smart technology, contact centers can hope to achieve...
Are you utilizing these five contact center trends?
The contact center landscape is rapidly shifting due to the increased access to innovative technology. Realigning the customer experience as a focal point within businesses has remained a top priority heading into 2021. Indeed, with unified communications (UC) being...
What is cybersecurity mesh
As hackers continue to find innovative ways to exploit vulnerabilities, online security needs a more modular and diverse approach. With the expansion and complexity of devices and processes connected to the internet (IoT) and the increasing number of access points for...
What is hyperautomation?
While hyperautomation is not a new concept and has been trending for the past few years, it was the push of the pandemic’s outbreak that increased the demand for everything to be “digital-first”. Hyperautomation has, therefore, become a prioritized operational...
How Do Bots and Chatbots Work?
The rise of chatbots in a customer experience environment is an exciting tool to incorporate into your 2021 CX strategy. Bots and chatbots empower businesses to automate the process of answering repetitive questions for their customers, improving the time to...
