Case Studies
Transitioning 1000 seats from on-premise Smartz Solutions contact center to cloud-based solution: A case study of CX digital transformation
The hybrid working era sprung up almost overnight. With many businesses stuck with legacy applications, adaptability was difficult (almost impossible). Coupled with a site of over 1000 seats, onsite hardware coming to the end of life, increased customer demands and...
Improving the employee experience through cloud-based dialing on a unified communication platform: A case study
Most companies feel enormous frustration around finding a link between improving employee motivation and reducing costs to the business. But unfortunately, when working in competitive environments, the need for cost-cutting typically precedes employee satisfaction....
Blog Posts
Smartz Solutions and Vox Partner to Revolutionise Customer Engagement in South Africa
Smartz Solutions is excited to announce a strategic partnership with Vox, a leading communications provider in South Africa. This collaboration aims to enhance customer engagement solutions across South Africa. By leveraging Smartz Solutions' innovative platform, Vox...
Smartz Solutions replaces legacy contact centre application at Ticketpro to remove operational inefficiencies and boost customer experiences
Ticketpro, is a proud member of the Blue Label Telecoms group of companies, that specialises in ticketing solutions, access control and cashless systems for promoters, event holders, venues and fans. Ticketpro sell tickets conveniently and securely online and in more...
Smartz Solutions achieves Payment Card Industry Data Security Standard (PCI DSS) Certification
Smartz Solutions is thrilled to announce its recent achievement in obtaining the Payment Card Industry Data Security Standard (PCI DSS) certification. This milestone represents a significant step forward in our commitment to ensuring the highest standards of security...
uKuvela Group Partners with Smartz Solutions to Transform Customer Experience in Africa
Smartz Solutions and uKuvela Group are committed to empowering customers to achieve world-class customer service at prices suited to the African market. Known for its best-in-class, cloud-agnostic, and AI-powered platform, Smartz Solutions offers a modular approach to contact centre solutions. Its ability to function on-premise, in the cloud, or a hybrid model, along with its intuitive AI and analytics, make it a standout choice for enterprises looking to enhance customer engagement.
The Engaged Customer: What Does It Look Like and How Can You Maintain Engaged Customers?
An engaged customer is not merely a satisfied one; they are invested, connected, and actively involved with a brand. Engaged customers often lead to increased loyalty, more significant profits, and positive word-of-mouth advertising. Understanding what an engaged...
Smartz Solutions launches Voice Biometrics Platform at scale to cost-effectively, combat increasing fraudulent activities globally
Johannesburg, South Africa 07 July 2023 – Smartz Solutions, a global CCaaS and Employee Engagement software development company, is proud to announce the launch of its voice biometrics platform, combatting the rise of fraud globally. With a 356%* rise in impersonation...
