Case Studies
Improving the Customer Experience Journey While Reducing Costs
How do you minimise company costs while increasing customer loyalty and digital engagement? By achieving a true customer-centric approach to communication through a single sign-on Smartz Solutions cloud-based solution - Smartz Commz. When Van De Venter Mojapelo (VVM),...
How to Enhance Productivity in Your Business
How do you stay relevant in this decade or the next? The answer - creating seamless customer experiences. The root of these experiences lies in the quality your company can offer its clients, but when your costs are high, and your team is unable to perform at an...
Blog Posts
How to enhance the agent experience in your hybrid contact center
Hybrid working has its advantages. Employees can work from any location with more flexibility and choices around their working hours. However, while there are many advantages, the agent experience is suffering. How do you keep agents engaged and create seamless...
How gamification drives engagement in contact centers
Let’s face it, customer experience can only be as good as the employee experiences your contact center creates. When your teams are disengaged, disinterested, and lacking motivation, your contact center service will suffer. Employee engagement is one of the most...
How e-learning improves your contact center’s training strategy
It is no surprise that e-learning has become one of the most effective ways to optimize agent performance. Of course, improving skills and maintaining a high standard of customer service is non-negotiable, but the cost of training and its non-effectiveness creates...
3 Powerful Benefits of a Cloud Contact Center
Few - if any - events have changed the contact center environment, like the pandemic. 2020 catapulted the industry into rapid evolution. And with this evolution, traditional ways of doing business were shattered. Those with cloud contact center solutions were able to...
How to help remote contact center agents feel valued
Remote work is here to stay. As more companies across the globe implement hybrid working strategies, company morale and engagement require a lot more attention. Coupled with the mental and emotional weight of customer-facing jobs, remote contact center agents are...
Smartz Solutions and Infobip partnership continues to create and manage seamless global communication experiences for customers.
Johannesburg, South Africa - 29 August 2022 – Infobip, a global cloud communications company for businesses and a leader in omnichannel customer engagement, is proud to celebrate six years of partnership with Smartz Solutions, a global CCaaS and Employee Engagement...
