Case Studies
Improving the employee experience through cloud-based dialing on a unified communication platform: A case study
Most companies feel enormous frustration around finding a link between improving employee motivation and reducing costs to the business. But unfortunately, when working in competitive environments, the need for cost-cutting typically precedes employee satisfaction....
Automation, verification and the implementation of bot technology in the US Healthcare: A case study
Contactability in the medical environment is a growing and needed demand from patients. However, working with manual entries and collating medical records with patient symptoms makes 24/7 contactability impossible. Enter Smartz Solutions. As a medical...
Blog Posts
Sentiment Analysis: A Vital Tool for Contact Centers
In the rapidly evolving world of customer service, sentiment analysis has emerged as a key component for contact centers. As a subset of Artificial Intelligence, it involves determining and categorizing opinions expressed in a piece of text, especially to discern the...
Rethinking Work Surveys: Five Commonly Asked Questions and How to Improve Them
Workplace surveys are a vital tool for organizations aiming to gain insights into employee engagement, job satisfaction, and other key factors influencing productivity and workplace culture. However, poor response rates can significantly hinder the efficacy of these...
E-Learning Pitfalls: The Common Mistakes Companies Make and How to Avoid Them
E-learning has become an increasingly prevalent tool for companies aiming to train and develop their teams in a flexible, accessible manner. However, many organizations make mistakes when implementing e-learning initiatives. These mistakes can diminish the...
Crafting Effective Surveys: Optimizing Team Feedback and Insight
Surveys can be powerful tools in a company's arsenal, providing valuable insights that help leaders make informed decisions. However, the quality of data gathered is dependent on the way the survey is constructed. Here's how to create effective surveys for your teams...
The Engaged Employee: Identifying the Key Contributors to Organizational Success
The business landscape of the 21st century thrives on the dynamism of its key players - the employees. Among them, the engaged employees stand out, fuelling the engine of corporate triumph with their unwavering commitment, enthusiasm, and proactive nature. An engaged...
Securing the Digital Frontier: The Crucial Role of High-Security Measures in the UCaaS and CCaaS Landscape
The proliferation of communication channels, cloud-based solutions, and advanced technologies have irrevocably transformed the landscape of business operations. The boom in UCaaS and CCaaS sectors is a testimony to this ongoing evolution. These cloud-based solutions...
