Johannesburg, South Africa, 18 November 2020 – Smartz Solutions, a global software development company, announces partnership with iBridge Contact Solutions to bolster the CCaaS space in South Africa and offer clients the power to map their CX journeys seamlessly.
Smartz Solutions and iBridge Contact Solutions are committed to empowering customers to optimise their customer experience strategies and excel in a competitive landscape. Through this partnership, clients will have access to decades of combined expertise and industry best practices as well as a world-class solution to simplify the customer journey.
Lee Hicks, Product Manager, Smartz Solutions South Africa:
“Brendan van Staaden is a well-known figurehead within the Contact Centre, and BPO arena in South Africa and Smartz Solutions are extremely proud to have set up an agreement to be working with him and iBridge Contact Solutions. Leveraging off the iBridge group company, Compute Corporate Technology Solutions, with their twenty-year track record as a Microsoft Gold Partner positions iBridge as a leading modern work and security enabled business. This powerful combination of iBridge’s knowledge and expertise, together with Smartz Solutions, we are certain to take both companies to the next level as market leaders in the CCaaS space in South Africa”.
Brendan van Staaden, Chief Executive of iBridge Contact Solutions:
“At iBridge, we are driven by meaningful solutions that speak to making a material difference in the operational, financial and technological efficiency of our customers’ businesses. When considering our technology stack options to enable these efficiencies for our customers, we settled on the Smartz Solutions product suite which has, without doubt, met all our stringent specifications demanding a tech stack that is not only innovative, continuously being grown and enhanced, but is also bulletproof. Smartz Solutions falls perfectly into our cloud strategy and delivers a significant value to us in our digitally enabled business model. Whether working at a traditional brick and mortar site, work from home, work from far and remote, all perfectly complementary to our strategic intent of one digital workplace.”
About Smartz Solutions
Smartz Solutions specialises in managing customer and employee experiences through our enabling technology. Our success is based on technological foresight and strong business knowledge, enabling us to develop integrated solutions that meet your business needs. Our power lies in turning insights into strategies and giving you the power to make effective business decisions. Based on a wealth of knowledge covering multiple industries, we have developed a suite of products that include the entire customer engagement journey offering best-in-class, world-class applications in a single end-to-end CX and EX platform.
About iBridge Contact Solutions
“Bridging The Gap” – iBridge Contact Solutions (Pty) Ltd is a Specialist Customer Experience Management and Customer Contact Technology operation positioned to provide technologies and services which will enable businesses to offer their contacting customers cost-effective and efficient customer service delivery channels.
Contact
Smartz Solutions
Lee Hicks
leeh@smartz-solutions.com
iBridge Contact Solutions
Brendan van Staaden
brendan@ibridge.co.za