It will come as no surprise that in the last decade (especially the last two years), the workplace has transitioned into an entire new era. The way we work has gone through a rapid transformation, with flexible communications taking center stage.
More businesses have – or are looking to adopt – a remote and hybrid work model. In a marked shift from previous decades, research suggests that 97.6% of employees want to work remotely at least some of the time.
With these new working models coming into play, the tools that once served us no longer aid us in our work. As the communications landscape continues to transform, companies have been searching for ways to navigate the new reality of work.
The right communications tool, with complete flexibility, can be your competitive advantage and key to stronger collaboration and productivity.
Here are three ways flexible communications will continue to transform the way we work in 2022 and beyond.
Multimedia communication
Unified communications as a service (UCaaS) makes it possible to have phone calls, messaging, and video conferencing all in a single app. With an all-in-one, integrated communications tool, you can easily communicate on your preferred channel of choice from anywhere—no more toggling between multiple apps. Using unified communications will streamline productivity and continue to transform the way we work in 2022.
Focus on reliability
When it comes to communications in a flexible world; reliability is non-negotiable. If you can’t rely on your messages, video or phone calls to work, how can you run and manage a business? There is nothing worse in an ever growing digital world than meetings being interrupted by unstable connections. As we continue to become more agile as a society, we will see vendors and solutions prioritize reliability in 2022.
Mobile and cloud as priority
Remote working is not going away. In fact, it will continue to increase through 2022 and well beyond. Employees from across the globe are becoming more agile, with many moving further away from head offices and working almost completely remotely.
In order to support this transition, most businesses have migrated to cloud services to support a mobile workforce. In 2022, businesses will continue to adapt and transform their departments and offices to cloud-based operation and therefore become more agile.
Smartz Solutions for your CX and EX needs
With a best-in-class communication platform, clients could transition from a traditional to a remote contact centre. This shift catered for the full spectrum of communication channels – social media platforms, telephony, email and SMS etc. – through a true omnichannel solution, Smartz Communication.
Driven by AI-based strategies, clients leveraged the Smartz A.I.D (Automatic Interaction Distributor) to monitor real-time Sentiment data, powering personalized customer-employee connections, boosting customer and agent satisfaction.
Through intelligent routing, the A.I.D understands customers’ preferences and routes them to the virtual agent who will offer them the best service. In a WFH environment, this offered clients the flexibility to continue offering impeccable service.
Smartz Human Asset Management is a full-stack system that increases engagement, understands trends, empowers your team, gets accurate feedback, and retains top talent through a cloud-based platform seamlessly built around the employee experience. Teams were able to continue onboarding new clients while WFM.
Through surveys and integrated communication, teams can see the business structure and interact with the people they need to maintain productive working environments, all with low latency and minimal data costs.
About Smartz Solutions
Smartz Solutions specializes in managing customer and employee experiences through our enabling technology. Based on a wealth of knowledge covering multiple industries, we have developed a suite of products that include the entire customer engagement journey offering best-in-class, world-class applications in a single end-to-end CX and EX platform.
Our suite of products includes Smartz Human Asset Management, Smartz Communications and Smartz Business Intelligence.