How Anywhere Operations will boost your business in a post- covid-19 Era

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Remote work and the shift to the cloud will continue to drive business trends for at least the next 12 to 18 months. Gartner reported that by the end of 2023, more than 90% of infrastructure and operations organizations will have the majority of their staff working remotely. COVID-19 may have accelerated this trend, but it is also the result of the evolving environment of business led by the migration to the cloud and edge.

“Trends like anywhere operations and core modernization have been moving to the forefront of the I&O organization for years, but the pandemic rapidly accelerated them to the point where they’ll have a transformational impact in the near future,” says Jeffrey Hewitt, Research VP, Gartner.

The shift to remote work has illuminated the need for business flexibility. The traditional structures have shown the fragility within many businesses during one of the most significant industry-wide changes in modern history.

How Anywhere Operations can boost your business in 2021

Quantification of digital experience

The digital experience has been amplified, with customers accessing businesses in more ways than ever before. Companies, in return, have had to respond to the demand by creating transparent accessibility in a dynamic omnichannel environment. In 2021, anywhere operations can empower businesses to meet the needs of multichannel contact centres and the influx of digital touchpoints while focusing on the total experience of customers. 

Modern anywhere operations will empower employees to respond and manage these touchpoints in an easily accessible platform while giving managers and executives the power to oversee productivity changes in real-time. 

Creativity, Collaboration and Concentration

More people are working from home than ever before, with major corporations moving to permanent remote working environments. Anywhere Operations can encourage creative, out-of-the-box solutions to previously traditional processes. It will encourage and in most cases, force collaboration between teams, departments and even in some cases, create competition collaboration. 

With out-of-the-box thinking, collaboration and productivity-increasing, working remotely also offer many employees a place to concentrate and create purpose-driven work. In 2021, if remote teams are managed in more modern ways, businesses can evoke a more dynamic, collaborative workforce. 

The need for anywhere operations was an eye-opening reality across the globe during the Covid-19 pandemic, culminating in a massive shift to online operations. Work from-home-modus of operation forced companies to cater to these scenarios by using web-based technology, light in data, accessed from anywhere and is the new technology design norm. This is something emphasized in Smartz Solutions’ capability. – The Smartz Solutions Team.

Smartz Solutions specializes in managing customer and employee experiences through our enabling technology. Our success is based on technological foresight and strong business knowledge, enabling us to develop integrated solutions that meet your business needs. 

Our power lies in turning insights into strategies and giving you the power to make effective business decisions. Based on a wealth of knowledge covering multiple industries, we have developed a suite of products that include the entire customer engagement journey offering best-in-class, world-class applications in a single end-to-end CX and EX platform.


In Gartner’s 2021 Technology Trend report they predict that over the next three years, businesses that prioritise a total experience strategy will outperform their competitors in the critical satisfaction metrics. What do you need to know about Total Experience? Read more here:


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