by Smartz Solutions | Aug 29, 2024 | Blog Posts, White Papers
he contact centre landscape is undergoing a profound transformation. Traditional metrics of success – once defined by the volume of calls handled or the speed of resolution – are rapidly giving way to a more nuanced understanding of what truly drives customer...
by Smartz Solutions | Mar 5, 2020 | White Papers
Improve the customer experience journey by understanding and simplifying customer interactions through intelligent routing and machine learning methodologies. A.I.D (Automated Interaction Distribution) is a unique Smartz Solutions developed technology that reduces the...
