by Smartz Solutions | Mar 3, 2025 | Blog Posts, Uncategorized
AI is everywhere—but do you really know what it is? Artificial Intelligence (AI) is one of the most talked-about technologies today, but with all the hype, jargon, and misleading claims, it’s hard to separate fact from fiction. 🤔 Is it AI or just automation?🤖 What...
by Smartz Solutions | Jan 30, 2025 | Uncategorized
Employee turnover has long been a significant challenge. High attrition rates cost businesses not only in recruitment and training expenses but also in the consistency and quality of customer service. The root cause? Many contact centres fail to create an environment...
by Smartz Solutions | Dec 7, 2021 | Uncategorized
It will come as no surprise that in the last decade (especially the last two years), the workplace has transitioned into an entire new era. The way we work has gone through a rapid transformation, with flexible communications taking center stage. More businesses have...
by Smartz Solutions | Dec 14, 2020 | Uncategorized
Whether you are a large corporate or a small business, total experience will need to be a priority in your business. However, coming out of 2020, you might have reallocated your budget and resources to support your company. You’re not alone in this, which is why we’re...
by Smartz Solutions | Mar 17, 2020 | Smartz BI, Uncategorized
Turn insights into strategy for the price of a daily coffee with Smartz Business Intelligence! Just like a good cup of coffee, your insights should be brewed by expert barista’s who enhance the flavour, the value and the experience each time. Data is the coffee of the...
