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How to ramp up your Contact Centre’s Digital Transformation Strategy

How to ramp up your Contact Centre’s Digital Transformation Strategy

by Smartz Solutions | Sep 18, 2020 | Blog Posts, Smartz Communication

In a post-pandemic world, the new normal will require you to deploy the right technology in the right environment, at the right time. Your digital strategy will, therefore, need a streamlined approach to meet the ever-changing demands of your customers.  While...
The Impact of Long Call Wait Times On Your Business

The Impact of Long Call Wait Times On Your Business

by Smartz Solutions | Aug 20, 2020 | Blog Posts, Case Study, Smartz Analytics, Smartz Communication

“Your call is important to us…” but is it really? How long do customers expect to be on hold? According to a survey of 2,500 consumers, nearly 60% of respondents believe that one minute is already too long to be on hold. A further 32.3% believe that customer service...
Smartz Solutions Work-From-Home Solution

Smartz Solutions Work-From-Home Solution

by Smartz Solutions | Mar 19, 2020 | Smartz Communication

In this time of uncertainty Smartz Solutions provides a complete cloud-based “work-from-home solution”. Provide us with your requirements & within 48 hours we can deploy! Download Our Work-From-Home Solution Infographic here: Smartz Solutions Work-From-Home...
How to win Customer Loyalty with Omnichannel in 2020

How to win Customer Loyalty with Omnichannel in 2020

by Smartz Solutions | Jan 23, 2020 | Blog Posts, Smartz Communication

The digital revolution continues to grow at unprecedented rates, creating new innovative touchpoints with customers daily. Through these touchpoints, customers have taken control of the types of communication they have with your brand.  But with so many touchpoints...
11 Questions To Ask Before Creating A Digital Strategy for Transformation  

11 Questions To Ask Before Creating A Digital Strategy for Transformation  

by Smartz Solutions | Jan 23, 2020 | Blog Posts, Smartz Communication

Instead of a gradual road to digital transformation, the last couple of years acceleration towards a complete technological overhaul has prompted companies to dive into strategies that are disconnected from their goals. An integrated digital strategy comes with a...
LATEST RELEASE FEATURES: SMARTZ COMMUNICATION VER 2019Q3.0

LATEST RELEASE FEATURES: SMARTZ COMMUNICATION VER 2019Q3.0

by Smartz Solutions | Dec 12, 2019 | Smartz Communication

Embrace the digital age by staying at the forefront of your industry with full WhatsApp for Business integration, enhanced gamification, empathy-based Proprietary AID (automated Intelligent Distribution), bots and intelligent Sentiment analysis. Smartz Communication...
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Recent Posts

  • The Engaged Customer: What Does It Look Like and How Can You Maintain Engaged Customers?
  • Smartz Solutions launches Voice Biometrics Platform at scale to cost-effectively, combat increasing fraudulent activities globally
  • The Imperative of Real-Time Sentiment Analysis in Call Center Conversations
  • Key Challenges Faced by Call Center Managers with Their Teams
  • The Major Pain Points Customers Encounter with Contact Centers