by Smartz Solutions | Aug 20, 2020 | Blog Posts, Smartz Communication, Smartz Analytics, Case Study
“Your call is important to us…” but is it really? How long do customers expect to be on hold? According to a survey of 2,500 consumers, nearly 60% of respondents believe that one minute is already too long to be on hold. A further 32.3% believe that customer service...
by Smartz Solutions | Jan 23, 2020 | Sisense, Smartz Analytics, Smartz BI
Data, analytics, business intelligence, artificial intelligence, and machine learning have permeated through all parts of the digital landscape. And in 2020, your primary focus lies not with how much data you can collect, but rather how much insight you can gain...
