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The Impact of Long Call Wait Times On Your Business

The Impact of Long Call Wait Times On Your Business

by Smartz Solutions | Aug 20, 2020 | Blog Posts, Smartz Communication, Smartz Analytics, Case Study

“Your call is important to us…” but is it really? How long do customers expect to be on hold? According to a survey of 2,500 consumers, nearly 60% of respondents believe that one minute is already too long to be on hold. A further 32.3% believe that customer service...
Turn your Data into Business Strategies with Smartz Business Intelligence

Turn your Data into Business Strategies with Smartz Business Intelligence

by Smartz Solutions | Jan 23, 2020 | Sisense, Smartz Analytics, Smartz BI

Data, analytics, business intelligence, artificial intelligence, and machine learning have permeated through all parts of the digital landscape. And in 2020, your primary focus lies not with how much data you can collect, but rather how much insight you can gain...

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