by Smartz Solutions | Apr 24, 2023 | Case Study
Cellular telecommunications has been one of the world’s most competitive markets since it became commercially available in the 1980s. Fast forward to a post-pandemic world, customer loyalty is at an all-time low, employee engagement is taking a hit, and demand is...
by Smartz Solutions | Apr 24, 2023 | Case Study
The hybrid working era sprung up almost overnight. With many businesses stuck with legacy applications, adaptability was difficult (almost impossible). Coupled with a site of over 1000 seats, onsite hardware coming to the end of life, increased customer demands and...
by Smartz Solutions | Apr 24, 2023 | Case Study
Most companies feel enormous frustration around finding a link between improving employee motivation and reducing costs to the business. But unfortunately, when working in competitive environments, the need for cost-cutting typically precedes employee satisfaction....
by Smartz Solutions | Apr 24, 2023 | Case Study
Contactability in the medical environment is a growing and needed demand from patients. However, working with manual entries and collating medical records with patient symptoms makes 24/7 contactability impossible. Enter Smartz Solutions. As a medical...
by Smartz Solutions | Aug 20, 2020 | Blog Posts, Case Study, Smartz Analytics, Smartz Communication
“Your call is important to us…” but is it really? How long do customers expect to be on hold? According to a survey of 2,500 consumers, nearly 60% of respondents believe that one minute is already too long to be on hold. A further 32.3% believe that customer service...
by Smartz Solutions | Jun 18, 2020 | Blog Posts, Case Study
While the global pandemic continues to drive new consumer behaviours, it is also simultaneously driving new business practices. Working from home (WFH) may be a consequence of global lockdowns and social distancing measures, but even in a post-COVID-19 world, WFH will...
