by Smartz Solutions | Aug 20, 2020 | Blog Posts, Case Study, Smartz Analytics, Smartz Communication
“Your call is important to us…” but is it really? How long do customers expect to be on hold? According to a survey of 2,500 consumers, nearly 60% of respondents believe that one minute is already too long to be on hold. A further 32.3% believe that customer service...
by Smartz Solutions | Jun 18, 2020 | Blog Posts, Case Study
While the global pandemic continues to drive new consumer behaviours, it is also simultaneously driving new business practices. Working from home (WFH) may be a consequence of global lockdowns and social distancing measures, but even in a post-COVID-19 world, WFH will...
by Smartz Solutions | Mar 4, 2020 | Case Study
How do you minimise company costs while increasing customer loyalty and digital engagement? By achieving a true customer-centric approach to communication through a single sign-on Smartz Solutions cloud-based solution – Smartz Commz. When Van De Venter Mojapelo...
by Smartz Solutions | Dec 12, 2019 | Blog Posts, Case Study
How do you stay relevant in this decade or the next? The answer – creating seamless customer experiences. The root of these experiences lies in the quality your company can offer its clients, but when your costs are high, and your team is unable to perform at...
