by Smartz Solutions | Apr 2, 2024 | Blog Posts, Case Study
Ticketpro, is a proud member of the Blue Label Telecoms group of companies, that specialises in ticketing solutions, access control and cashless systems for promoters, event holders, venues and fans. Ticketpro sell tickets conveniently and securely online and in more...
by Smartz Solutions | Apr 24, 2023 | Case Study
Cellular telecommunications has been one of the world’s most competitive markets since it became commercially available in the 1980s. Fast forward to a post-pandemic world, customer loyalty is at an all-time low, employee engagement is taking a hit, and demand is...
by Smartz Solutions | Apr 24, 2023 | Case Study
The hybrid working era sprung up almost overnight. With many businesses stuck with legacy applications, adaptability was difficult (almost impossible). Coupled with a site of over 1000 seats, onsite hardware coming to the end of life, increased customer demands and...
by Smartz Solutions | Apr 24, 2023 | Case Study
Most companies feel enormous frustration around finding a link between improving employee motivation and reducing costs to the business. But unfortunately, when working in competitive environments, the need for cost-cutting typically precedes employee satisfaction....
by Smartz Solutions | Apr 24, 2023 | Case Study
Contactability in the medical environment is a growing and needed demand from patients. However, working with manual entries and collating medical records with patient symptoms makes 24/7 contactability impossible. Enter Smartz Solutions. As a medical...
by Smartz Solutions | Aug 20, 2020 | Blog Posts, Case Study, Smartz Analytics, Smartz Communication
“Your call is important to us…” but is it really? How long do customers expect to be on hold? According to a survey of 2,500 consumers, nearly 60% of respondents believe that one minute is already too long to be on hold. A further 32.3% believe that customer service...
