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How The Right Omnichannel Solution Will Increase Sales, Improve The Customer Experience And Keep You Competitive: Customer Success With CNW

How The Right Omnichannel Solution Will Increase Sales, Improve The Customer Experience And Keep You Competitive: Customer Success With CNW

by Smartz Solutions | Apr 24, 2023 | Case Study

Cellular telecommunications has been one of the world’s most competitive markets since it became commercially available in the 1980s. Fast forward to a post-pandemic world, customer loyalty is at an all-time low, employee engagement is taking a hit, and demand is...
Transitioning 1000 seats from on-premise Smartz Solutions contact center to cloud-based solution: A case study of CX digital transformation 

Transitioning 1000 seats from on-premise Smartz Solutions contact center to cloud-based solution: A case study of CX digital transformation 

by Smartz Solutions | Apr 24, 2023 | Case Study

The hybrid working era sprung up almost overnight. With many businesses stuck with legacy applications, adaptability was difficult (almost impossible). Coupled with a site of over 1000 seats, onsite hardware coming to the end of life, increased customer demands and...

Improving the employee experience through cloud-based dialing on a unified communication platform: A case study

by Smartz Solutions | Apr 24, 2023 | Case Study

Most companies feel enormous frustration around finding a link between improving employee motivation and reducing costs to the business. But unfortunately, when working in competitive environments, the need for cost-cutting typically precedes employee satisfaction....

Automation, verification and the implementation of bot technology in the US Healthcare: A case study  

by Smartz Solutions | Apr 24, 2023 | Case Study

Contactability in the medical environment is a growing and needed demand from patients. However, working with manual entries and collating medical records with patient symptoms makes 24/7 contactability impossible.  Enter Smartz Solutions.  As a medical...
The Impact of Long Call Wait Times On Your Business

The Impact of Long Call Wait Times On Your Business

by Smartz Solutions | Aug 20, 2020 | Blog Posts, Case Study, Smartz Analytics, Smartz Communication

“Your call is important to us…” but is it really? How long do customers expect to be on hold? According to a survey of 2,500 consumers, nearly 60% of respondents believe that one minute is already too long to be on hold. A further 32.3% believe that customer service...
Making Work From Home Sustainable: Insights from The Smartz Solutions Team

Making Work From Home Sustainable: Insights from The Smartz Solutions Team

by Smartz Solutions | Jun 18, 2020 | Blog Posts, Case Study

While the global pandemic continues to drive new consumer behaviours, it is also simultaneously driving new business practices. Working from home (WFH) may be a consequence of global lockdowns and social distancing measures, but even in a post-COVID-19 world, WFH will...
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Recent Posts

  • How real-time analytics continue to be a game-changer for seamless customer experiences in contact centers
  • The Case for Autonomy: How Call Centers Perform Better with More Autonomy
  • The Art and Science of Customer Journey Mapping: Unleashing Exceptional Customer Experiences
  • Amplifying Productivity Through UCaaS: The Modern Approach to Unified Communications
  • UCaaS & CCaaS: The Twin Pillars of Seamless Customer Interactions