What is hyperautomation?

What is hyperautomation?

While hyperautomation is not a new concept and has been trending for the past few years, it was the push of the pandemic’s outbreak that increased the demand for everything to be “digital-first”. Hyperautomation has, therefore, become a prioritized operational...
How Do Bots and Chatbots Work?

How Do Bots and Chatbots Work?

The rise of chatbots in a customer experience environment is an exciting tool to incorporate into your 2021 CX strategy.  Bots and chatbots empower businesses to automate the process of answering repetitive questions for their customers, improving the time to...
What Is Artificial Intelligence Engineering?

What Is Artificial Intelligence Engineering?

Despite the global impact of the pandemic, 47% of artificial intelligence (AI) investments remained the same since the start of COVID-19, and 30% of organizations planned to increase these types of investments, according to a Gartner poll. Only 16% temporarily...