by Smartz Solutions | Jan 14, 2021 | Blog Posts
While hyperautomation is not a new concept and has been trending for the past few years, it was the push of the pandemic’s outbreak that increased the demand for everything to be “digital-first”. Hyperautomation has, therefore, become a prioritized operational...
by Smartz Solutions | Jan 13, 2021 | Blog Posts
The rise of chatbots in a customer experience environment is an exciting tool to incorporate into your 2021 CX strategy. Bots and chatbots empower businesses to automate the process of answering repetitive questions for their customers, improving the time to...
by Smartz Solutions | Dec 31, 2020 | Blog Posts
Smartz Solutions Mauritius Year End Function 2020. Great time celebrating with our Smartz Solutions team and their families in Mauritius. Smartz Solutions Mauritius wishes our colleagues, clients, partners, friends and families a happy new year!...
by Smartz Solutions | Dec 14, 2020 | Blog Posts
Think about the last time you had a great experience as a customer — remember the ways that experience left you feeling. Now do the same for the last time you had a poor experience as a customer. This time think about the last time you had a great experience as an...
by Smartz Solutions | Dec 14, 2020 | Blog Posts
Despite the global impact of the pandemic, 47% of artificial intelligence (AI) investments remained the same since the start of COVID-19, and 30% of organizations planned to increase these types of investments, according to a Gartner poll. Only 16% temporarily...
by Smartz Solutions | Dec 14, 2020 | Blog Posts
The pandemic highlighted the need for agile environments, cloud technologies and remote working capabilities and with that the need for an intelligent composable business model. With decades of experience in the industry, the Smartz Solutions global team shared their...
