by Smartz Solutions | Mar 17, 2025 | Blog Posts, Press Releases
[Johannesburg, March 17, 2025] – Smartz Solutions, a leader in cloud-based contact centre technology, partners with Jasco Enterprise, a long-established technology and ICT solutions provider. This collaboration marks a significant step in transforming Africa’s contact...
by Smartz Solutions | Mar 3, 2025 | Blog Posts, Uncategorized
AI is everywhere—but do you really know what it is? Artificial Intelligence (AI) is one of the most talked-about technologies today, but with all the hype, jargon, and misleading claims, it’s hard to separate fact from fiction. 🤔 Is it AI or just automation?🤖 What...
by Smartz Solutions | Dec 10, 2024 | Blog Posts
Glossary of AI Terms: Your Quick Guide to Understanding the Basics Artificial Intelligence (AI) is revolutionising industries, but the sheer volume of terminology surrounding it can make it daunting for newcomers and even seasoned professionals. From buzzwords to...
![[WHITE PAPER] Transforming Contact Centres](https://smartz-solutions.com/wp-content/uploads/2024/10/Screenshot-2024-10-23-at-12.47.23-e1729680816402-1080x534.png)
by Smartz Solutions | Oct 23, 2024 | Blog Posts, Whitepapers
The Smartz Solutions Approach to Innovation, Flexibility, and Cost Efficient Contact centres are under immense pressure to meet modern customer expectations. The demand for personalised, seamless interactions across multiple channels, coupled with the growing need for...
by Smartz Solutions | Aug 29, 2024 | Blog Posts, White Papers
he contact centre landscape is undergoing a profound transformation. Traditional metrics of success – once defined by the volume of calls handled or the speed of resolution – are rapidly giving way to a more nuanced understanding of what truly drives customer...
by Smartz Solutions | Jul 11, 2024 | Blog Posts
Breast cancer remains one of the most prevalent cancers affecting women worldwide, and South Africa is no exception. According to the National Cancer Registry, breast cancer is the most common cancer among South African women, with one in 26 women being diagnosed...
