by Smartz Solutions | Aug 14, 2023 | Blog Posts
An engaged customer is not merely a satisfied one; they are invested, connected, and actively involved with a brand. Engaged customers often lead to increased loyalty, more significant profits, and positive word-of-mouth advertising. Understanding what an engaged...
by Smartz Solutions | Jul 7, 2023 | Blog Posts, Press Releases
Johannesburg, South Africa 07 July 2023 – Smartz Solutions, a global CCaaS and Employee Engagement software development company, is proud to announce the launch of its voice biometrics platform, combatting the rise of fraud globally. With a 356%* rise in impersonation...
by Smartz Solutions | Jul 6, 2023 | Blog Posts
Real-time sentiment analysis has emerged as a crucial tool in the toolkit of progressive call centers. By evaluating and categorizing customer emotions and attitudes during a live interaction, this technology can significantly enhance the customer experience and...
by Smartz Solutions | Jul 6, 2023 | Blog Posts
Running a successful call center involves juggling multiple components, from ensuring customer satisfaction and meeting service level agreements to managing team dynamics and performance. Call center managers often grapple with several pain points when managing their...
by Smartz Solutions | Jul 6, 2023 | Blog Posts
Contact centers play an essential role in delivering customer service and shaping customer perceptions about a brand. However, many customers still face significant challenges when dealing with contact centers, leading to frustration and potentially tarnishing the...
by Smartz Solutions | Jul 6, 2023 | Blog Posts
Contact centers are the heart of many businesses, representing a crucial touchpoint for customer interaction and service. Yet, these centers often grapple with multiple challenges that can hamper both the customer experience (CX) and employee experience (EX). Many are...
