How to manage millennials in the workplace

How to manage millennials in the workplace

Millennials are one of modern history’s most discussed, most researched, and often most maligned generations. But today, they also make up 35% of the American workforce, and it’s important for contact center leaders to understand who they are, what they...
3 Ways to Meet Rising Employee Expectations

3 Ways to Meet Rising Employee Expectations

New realities require new priorities. The truth is employee expectations have dramatically evolved since the pandemic. With changes in working conditions and models, the growing need for remote work or a hybrid workplace has gained tremendous traction.  While...
3 Steps for Boosting Customer Experience

3 Steps for Boosting Customer Experience

Customer experiences are not isolated events. Whether it’s a bad review, a recommendation to a friend, or a rant to a neighbor, experiences spread like wildfire. As a result, customer experience will be the most critical differentiator between brands, overtaking both...