by Smartz Solutions | Nov 29, 2022 | Blog Posts
Whether you’re asking employees about their sense of belonging, customers about their satisfaction with your service, or what consumers think about a rebrand, it’s best to gauge the sentiment around your decisions before making it. The best way to do this?...
by Smartz Solutions | Oct 19, 2022 | Blog Posts
Millennials are one of modern history’s most discussed, most researched, and often most maligned generations. But today, they also make up 35% of the American workforce, and it’s important for contact center leaders to understand who they are, what they...
by Smartz Solutions | Oct 19, 2022 | Blog Posts
Teamwork, sharing knowledge, and best practices feed company culture. With widespread collaboration, employees are more likely to engage in their work and embrace challenges that take them to the next level. According to a white paper from the UNC Kenan-Flagler...
by Smartz Solutions | Oct 19, 2022 | Blog Posts
New realities require new priorities. The truth is employee expectations have dramatically evolved since the pandemic. With changes in working conditions and models, the growing need for remote work or a hybrid workplace has gained tremendous traction. While...
by Smartz Solutions | Oct 19, 2022 | Blog Posts
And just like that, we’re in a gig-based economy. So here’s a quick refresher in the latest lingo; A gig is when an independent worker is hired, often through a digital marketplace, to work on a short-term project or task on-demand, such as freelancers,...
