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The Engaged Customer: What Does It Look Like and How Can You Maintain Engaged Customers?

The Engaged Customer: What Does It Look Like and How Can You Maintain Engaged Customers?

by Smartz Solutions | Aug 14, 2023 | Blog Posts

An engaged customer is not merely a satisfied one; they are invested, connected, and actively involved with a brand. Engaged customers often lead to increased loyalty, more significant profits, and positive word-of-mouth advertising. Understanding what an engaged...
Smartz Solutions launches Voice Biometrics Platform at scale to cost-effectively, combat increasing fraudulent activities globally

Smartz Solutions launches Voice Biometrics Platform at scale to cost-effectively, combat increasing fraudulent activities globally

by Smartz Solutions | Jul 7, 2023 | Blog Posts, Press Releases

Johannesburg, South Africa 07 July 2023 – Smartz Solutions, a global CCaaS and Employee Engagement software development company, is proud to announce the launch of its voice biometrics platform, combatting the rise of fraud globally. With a 356%* rise in impersonation...
The Imperative of Real-Time Sentiment Analysis in Call Center Conversations

The Imperative of Real-Time Sentiment Analysis in Call Center Conversations

by Smartz Solutions | Jul 6, 2023 | Blog Posts

Real-time sentiment analysis has emerged as a crucial tool in the toolkit of progressive call centers. By evaluating and categorizing customer emotions and attitudes during a live interaction, this technology can significantly enhance the customer experience and...
Key Challenges Faced by Call Center Managers with Their Teams

Key Challenges Faced by Call Center Managers with Their Teams

by Smartz Solutions | Jul 6, 2023 | Blog Posts

Running a successful call center involves juggling multiple components, from ensuring customer satisfaction and meeting service level agreements to managing team dynamics and performance. Call center managers often grapple with several pain points when managing their...
The Major Pain Points Customers Encounter with Contact Centers

The Major Pain Points Customers Encounter with Contact Centers

by Smartz Solutions | Jul 6, 2023 | Blog Posts

Contact centers play an essential role in delivering customer service and shaping customer perceptions about a brand. However, many customers still face significant challenges when dealing with contact centers, leading to frustration and potentially tarnishing the...
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Recent Posts

  • The Engaged Customer: What Does It Look Like and How Can You Maintain Engaged Customers?
  • Smartz Solutions launches Voice Biometrics Platform at scale to cost-effectively, combat increasing fraudulent activities globally
  • The Imperative of Real-Time Sentiment Analysis in Call Center Conversations
  • Key Challenges Faced by Call Center Managers with Their Teams
  • The Major Pain Points Customers Encounter with Contact Centers